These Terms and Conditions govern the use of this website and the purchase of Women’s T-Shirts, Women’s Trousers, Women’s Tops, and other products made available through the website. By accessing the website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms and Conditions.
1. Business Information
This website is operated by:
Brookmere
3 CRANLEY MEWS
LONDON
SW7 3BX
United Kingdom
Email: support@brookmere.online
Telephone: +44 7674812478
These contact details may be used for enquiries relating to orders, products, payments, deliveries, returns, refunds, complaints, or these Terms and Conditions.
2. Acceptance of These Terms
By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order or continue using the website.
If you place an order on behalf of another person or organisation, you confirm that you have authority to accept these Terms and Conditions on their behalf.
Nothing in these Terms and Conditions is intended to exclude or restrict any rights that cannot legally be excluded under applicable United Kingdom consumer protection law.
3. Eligibility to Place an Order
You must be legally capable of entering into a binding contract to place an order through this website.
You are responsible for ensuring that all information provided when placing an order is accurate, complete, and up to date.
This includes your name, billing information, delivery address, contact information, and any other information required to process your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
4. Products
We sell clothing products including Women’s T-Shirts, Women’s Trousers, and Women’s Tops.
Product descriptions, images, specifications, sizes, colours, materials, and other information are provided to help customers make informed purchasing decisions.
We make reasonable efforts to ensure that product information is accurate. However, minor variations may occur.
Colours displayed on your device may differ slightly from the actual product because screen settings, lighting conditions, photography, and display technology can affect colour appearance.
Measurements may also vary slightly due to manufacturing methods or the way garments are measured.
Customers should review all available product information carefully before placing an order.
5. Product Availability
All products are subject to availability.
Adding an item to a shopping basket does not reserve that item.
In some circumstances, a product may become unavailable after an order has been submitted.
If we are unable to supply an ordered product, we may contact you and cancel the affected item or order.
Where payment has already been received for an item that cannot be supplied, the relevant amount will be refunded using an appropriate payment method.
We reserve the right to discontinue, replace, modify, or restrict the availability of products where reasonably necessary.
6. Prices
Product prices will be displayed on the website before you place your order.
The price payable will normally be the price displayed at the time the order is submitted, subject to correction of obvious pricing errors.
Any applicable delivery charges or other charges will be shown during the checkout process where relevant.
We may change product prices at any time. Price changes will not normally affect orders that have already been accepted.
If an obvious pricing or technical error occurs, we are not required to supply a product at an incorrect price where it would have been reasonable for the customer to recognise that the price was incorrect.
In such circumstances, we may contact the customer to provide the correct information or cancel the affected order and issue any applicable refund.
7. Placing an Order
Products may be selected and added to the shopping basket before proceeding to checkout.
Before submitting an order, you are responsible for checking the products, quantities, sizes, colours, prices, delivery information, and other order details.
Submitting an order constitutes an offer by you to purchase the products included in the order.
Receipt of an order does not necessarily mean that the order has been accepted.
We may review the order before accepting it.
An order becomes binding when it has been accepted by us in accordance with the order process.
8. Order Acceptance and Cancellation by Us
We reserve the right to refuse or cancel an order where reasonably necessary.
Reasons may include:
Product unavailability.
Incorrect product or pricing information.
Suspected fraudulent or unauthorised activity.
Payment authorisation failure.
Incorrect or incomplete customer information.
Delivery restrictions.
Technical or system errors.
Suspected misuse of the website.
Violation of these Terms and Conditions.
Where an order is cancelled after payment has been collected, any amount due to the customer will be refunded in accordance with applicable requirements.
9. Payment
Customers must provide valid and accurate payment information when completing an order.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payment may be subject to authorisation, verification, and security checks.
We may delay or cancel an order if payment cannot be authorised or if additional verification is reasonably required.
You are responsible for ensuring that sufficient funds or credit are available for your purchase.
We are not responsible for charges imposed independently by your bank, card issuer, payment provider, or other financial institution.
10. Delivery
Orders will be delivered to the delivery address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery information supplied is correct and complete.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, transport disruptions, severe weather, customs procedures, public emergencies, or incorrect delivery information.
Where a delivery delay occurs, we will handle the matter in accordance with applicable consumer rights and our relevant policies.
Risk in the products will pass to the customer in accordance with applicable law.
11. Delivery Problems
Customers should contact us if an order has not arrived within the expected timeframe or if there appears to be a delivery problem.
We may request information reasonably necessary to investigate the delivery, including the order details, delivery address, and relevant tracking information.
If a parcel is returned because the customer supplied an incorrect or incomplete address, failed to accept delivery, or failed to collect the parcel where collection was required, additional delivery arrangements may be necessary.
Any responsibility for additional costs will depend on the circumstances and applicable consumer law.
12. Returns, Cancellations, and Refunds
Customers may have statutory rights to cancel certain online purchases and return eligible products under United Kingdom consumer law.
Any return, cancellation, or refund request will be handled in accordance with applicable law and our applicable return and refund terms.
Returned products should be handled with reasonable care while they are in the customer's possession.
Where legally permitted, a reduction in refund value may apply if a product has been handled beyond what would reasonably be necessary to establish its nature, characteristics, and functioning.
Nothing in these Terms and Conditions limits any statutory rights relating to faulty, damaged, incorrectly described, or otherwise non-conforming products.
13. Faulty, Damaged, or Incorrect Products
Customers should contact us if they receive a product that is faulty, damaged, incorrect, or does not conform to the contract.
Please provide sufficient information to allow us to assess the issue, which may include the order details and a description of the problem.
Depending on the circumstances and the customer's statutory rights, an appropriate remedy may include repair, replacement, refund, or another remedy required by law.
Customers should not dispose of a disputed product before contacting us where examination or return of the product may reasonably be required.
Nothing in this section affects the customer's rights under applicable United Kingdom consumer protection legislation.
14. Customer Accounts and Website Security
If account functionality is available, customers are responsible for maintaining the confidentiality of their account details and login credentials.
You should notify us if you believe your account has been accessed or used without authorisation.
You must not knowingly provide false information, impersonate another person, interfere with website security, attempt unauthorised access, or use the website for fraudulent or unlawful purposes.
We may suspend or restrict access where reasonably necessary to protect customers, the website, our systems, or third parties.
15. Permitted Use of the Website
The website may be used only for lawful purposes.
You must not:
Use the website for fraudulent or illegal activity.
Attempt to gain unauthorised access to the website, server, systems, or databases.
Introduce viruses, malicious code, or harmful software.
Interfere with the operation or security of the website.
Use automated systems to overload or disrupt the website.
Copy or commercially exploit website content without appropriate permission.
Misrepresent your identity or provide deliberately false information.
Use the website in a manner that infringes the rights of another person.
We may restrict access where misuse is identified.
16. Intellectual Property
The content made available through the website, including text, layout, graphics, photographs, product presentation, design elements, and other materials, may be protected by intellectual property rights.
Website content may be viewed and used for personal, non-commercial shopping purposes.
Unless permitted by law or authorised by the relevant rights holder, website materials must not be reproduced, modified, republished, distributed, sold, commercially exploited, or used to create derivative materials.
Nothing in these Terms and Conditions transfers ownership of intellectual property rights to the customer.
17. Website Availability and Information
We aim to keep the website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.
Access may occasionally be suspended or restricted because of maintenance, security updates, technical problems, system improvements, or circumstances outside our reasonable control.
We may update website content and correct errors where necessary.
We do not guarantee that all website content will always be free from typographical, technical, or formatting errors.
Where an error materially affects an order, we will take reasonable steps to correct the issue and provide an appropriate remedy where required by law.
18. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
For consumers, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for business losses suffered by consumers where products are purchased primarily for personal and domestic use.
Your statutory consumer rights remain unaffected.
19. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control where permitted by law.
Such circumstances may include severe weather, natural disasters, transport disruption, carrier interruptions, telecommunications failures, power failures, industrial action, governmental restrictions, public emergencies, or major technical failures.
Where such an event affects our ability to perform contractual obligations, we will take reasonable steps to minimise disruption and resume performance when reasonably possible.
Where consumer law provides additional rights because of a significant delay or failure, those rights will continue to apply.
20. Governing Law, Complaints, and Contact
These Terms and Conditions are governed by applicable law in the United Kingdom.
If you are a consumer, you may also benefit from mandatory legal protections applicable to you that cannot be excluded by contract.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure by us to immediately enforce any provision does not mean that we waive our right to enforce it later.
If you have a question, complaint, or dispute relating to an order, product, service, or these Terms and Conditions, please contact:
Brookmere
3 CRANLEY MEWS
LONDON
SW7 3BX
United Kingdom
Email: support@brookmere.online
Telephone: +44 7674812478