This Payment Policy explains the terms and conditions that apply to payments for purchases of Women’s T-Shirts, Women’s Trousers, Women’s Tops, and other products available through our online store. By placing an order and submitting payment, you agree to the following payment terms.
1. Accepted Payments
Customers must complete payment using one of the payment methods made available during the checkout process. The payment methods displayed at checkout may vary depending on the customer’s location, device, transaction value, and the payment services currently available through our website.
We do not guarantee that every payment method will be available for every order.
2. Payment Required Before Order Processing
Unless otherwise stated during checkout, full payment must be successfully authorised before an order can be accepted and processed.
Submitting an order does not automatically mean that payment has been successfully completed or that the order has been accepted.
If payment cannot be authorised, the order may not be processed.
3. Payment Authorisation
When you submit your payment information, you authorise the applicable payment service provider to verify and process the payment for the total amount shown at checkout.
Depending on the payment method used, your bank, card issuer, or payment provider may perform additional security checks before approving the transaction.
We are not responsible for payment delays caused by these external verification procedures.
4. Order Acceptance
An order is not considered finally accepted solely because payment information has been submitted.
We may review an order before confirming it, including reviewing product availability, payment status, order details, delivery information, and fraud-prevention checks.
If an order cannot be accepted after payment has been authorised or collected, the applicable amount will be cancelled, released, or refunded as appropriate.
5. Prices
The price payable for a product is the price displayed and confirmed during checkout at the time the order is placed.
Customers should carefully review the product price, quantity, delivery details, and final order total before submitting payment.
Prices may change from time to time, but a later price change will not normally affect an order that has already been accepted.
6. Final Order Total
Before payment is submitted, the checkout page will display the total amount payable for the order based on the products selected and any other charges shown during checkout.
Customers are responsible for checking that the final amount is correct before confirming the transaction.
If you believe that you have been charged an incorrect amount, please contact us as soon as possible.
7. Payment Currency
The currency applicable to an order will be displayed during the checkout process.
Customers should confirm the displayed currency before completing payment.
If the currency charged differs from the currency of your bank account or payment account, your bank or payment provider may perform a currency conversion.
8. Currency Conversion Charges
Where a currency conversion is required, the exchange rate and any associated foreign exchange fees are determined by the customer’s bank, card issuer, or payment provider.
Such conversion charges are outside our control and are not charges imposed by us.
Customers should contact their payment provider if they require further information about currency conversion rates or fees.
9. Payment Security
We take reasonable steps to maintain a secure checkout environment and to protect payment-related information handled through our website.
Payment transactions may be processed through third-party payment service providers.
Customers must ensure that payment information submitted during checkout is accurate, current, and authorised for use.
10. Card and Account Information
Customers must only use a payment card, bank account, digital payment account, or other payment method that they are legally authorised to use.
You must not submit false, misleading, stolen, fraudulent, or unauthorised payment information.
Orders may be cancelled where we reasonably believe that a payment method has been used without proper authorisation.
11. Payment Verification and Fraud Prevention
For security and fraud-prevention purposes, an order may be subject to additional verification.
We may request reasonable information necessary to confirm the identity of the purchaser, verify the payment, confirm billing information, or assess a transaction that appears unusual.
An order may be delayed, rejected, or cancelled if the requested verification cannot be completed or if we reasonably suspect unauthorised or fraudulent activity.
12. Declined Payments
A payment may be declined for reasons including insufficient funds, incorrect payment information, security restrictions, transaction limits, card expiration, billing information discrepancies, or a decision made by the customer’s bank or payment provider.
We may not receive detailed information explaining why a payment was declined.
If your payment is declined, you should review the information entered or contact your bank or payment provider.
13. Pending Transactions
In some circumstances, a payment may temporarily appear as pending or authorised on the customer’s account even where an order has not yet been fully completed.
The length of time that an authorisation remains pending is generally determined by the customer’s bank or payment provider.
A pending authorisation is not necessarily the same as a completed charge.
14. Duplicate Payments
Customers should avoid repeatedly submitting payment if a transaction appears to be processing.
If you believe that you have been charged more than once for the same order, please contact us and provide sufficient information for us to investigate the transaction.
Where a duplicate payment is confirmed, the incorrectly collected duplicate amount will be handled accordingly.
15. Failed or Interrupted Transactions
If the checkout process is interrupted because of a technical issue, internet connection failure, browser problem, payment-provider error, or other system issue, the order may not be successfully completed.
Customers should check whether an order confirmation has been received before attempting to place the same order again.
If you are uncertain whether payment was successful, please contact us before making another payment.
16. Refunds to the Original Payment Method
Where a refund is approved in accordance with the applicable return, refund, cancellation, or consumer rights terms, the refund will normally be issued to the original payment method used for the purchase where reasonably possible.
Refund processing times may vary depending on the payment method, bank, card issuer, or payment provider.
After we issue a refund, additional processing time may be required before the amount appears in the customer’s account.
17. Payment Disputes and Chargebacks
If you believe that there is a genuine problem with a payment or order, we encourage you to contact us first so that we can investigate the matter.
Customers must not knowingly submit false or misleading payment disputes, chargeback claims, or claims that a transaction was unauthorised when the transaction was legitimately approved.
We reserve the right to provide relevant order, payment, communication, delivery, and transaction records to payment providers or financial institutions where reasonably necessary to respond to a payment dispute.
Nothing in this section limits any rights available to customers under applicable law.
18. Cancellation and Payment Adjustments
Where an order is cancelled before fulfilment and a payment has already been collected, any refund due will be processed in accordance with the circumstances of the cancellation and our applicable cancellation and refund terms.
If only part of an order is cancelled or unavailable, the corresponding amount may be refunded where appropriate.
Any refund or adjustment will be limited to the amount properly due in relation to the affected order or product.
19. Customer Responsibility
Customers are responsible for ensuring that all payment, billing, contact, and order information provided during checkout is complete and accurate.
Customers should also ensure that sufficient funds or credit are available and that their selected payment method is permitted to complete the transaction.
We are not responsible for additional fees, penalties, interest, overdraft charges, currency conversion costs, or other charges imposed independently by a customer’s bank or payment provider.
20. Payment Enquiries and Contact Information
If you have questions about a payment, duplicate transaction, refund, declined transaction, billing issue, or other payment-related matter, please contact us using the following details:
Company: Brookmere
Address: 3 CRANLEY MEWS, LONDON, SW7 3BX
Email: support@brookmere.online
Telephone: +44 7674812478
When contacting us about a payment, please provide sufficient order information to allow us to identify and review the relevant transaction. For your security, do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.