We are committed to providing clear, reliable and professional customer support for customers purchasing women’s T-shirts, trousers and tops through our website. If you have any questions about our products, orders, deliveries, returns or other customer service matters, please contact us using the details below.
1. Contact Information
Company: Brookmere
Address: 3 CRANLEY MEWS, LONDON, SW7 3BX
Email: support@brookmere.online
Telephone: +44 7674812478
2. General Customer Enquiries
Customers may contact us for general questions relating to our website, products, ordering process, delivery, returns, refunds or other matters connected with purchases made through our website.
When contacting us, please provide enough information for us to understand your enquiry and respond appropriately.
3. Product Enquiries
If you require information about women’s T-shirts, trousers or tops before placing an order, you may contact us by email or telephone.
Product enquiries may include questions about product descriptions, available sizes, colours, materials, care information or other details shown on the relevant product page.
We recommend reviewing the product information displayed on the website before contacting us, as many common questions may already be answered there.
4. Order Enquiries
If your enquiry concerns an existing order, please provide the relevant order information when contacting us.
This may include your order number, the name used when placing the order and a brief description of the issue.
Providing accurate order information helps us identify the relevant purchase and respond more efficiently.
5. Order Changes
If you need to request a change to an order, please contact us as soon as possible.
Depending on the stage of processing, we may not always be able to change product selections, quantities, delivery details or other order information once an order has entered preparation or dispatch.
Any requested change is subject to confirmation by us.
6. Order Cancellation Enquiries
If you wish to ask about cancelling an order, please contact us promptly.
Whether an order can be cancelled may depend on its processing or dispatch status and any applicable consumer rights.
Please provide your order details so that we can review the request.
7. Delivery Enquiries
Customers may contact us regarding delivery-related questions, including concerns about an order that has not arrived as expected.
Please include your order number and any relevant delivery information.
We will review the available order and shipping details before providing further assistance.
8. Incorrect Items
If you believe that you have received an item different from the item ordered, please contact us as soon as reasonably possible.
Please provide your order information and clearly identify the item received and the item expected.
We may request additional information where reasonably necessary to investigate and resolve the issue.
9. Damaged or Defective Products
If an item arrives damaged or appears to have a defect, please contact us with the relevant order details and a description of the problem.
Where appropriate, we may request photographs or other information that reasonably helps us assess the condition of the product.
Any resolution will be handled in accordance with the applicable terms, return arrangements and consumer rights.
10. Returns and Refund Enquiries
For questions concerning returns or refunds, please contact us using the email address or telephone number listed above.
Please provide your order number, the item concerned and the reason for your enquiry.
Return and refund requests may be subject to the applicable return and refund conditions available on our website and to rights provided under UK consumer law.
11. Payment Enquiries
Customers may contact us if they have questions about a payment connected with an order placed through our website.
For security reasons, please do not send full payment card details, passwords or other highly sensitive financial information by email.
We may request limited information that is reasonably necessary to identify the relevant transaction.
12. Account and Website Assistance
If you experience difficulties using our website or accessing customer-related functions, you may contact us for assistance.
Please describe the issue as clearly as possible, including the page or function involved and any relevant error message.
We may request additional non-sensitive information if it is needed to investigate the issue.
13. Privacy and Personal Data Enquiries
If you have questions about how personal information is collected, used, stored or otherwise handled in connection with our website and services, you may contact us at:
Please describe your privacy-related request clearly so that we can identify and respond to it appropriately.
14. Complaints
If you are dissatisfied with a product, order or service, you may submit a complaint by email, telephone or written correspondence.
Please explain the circumstances of the complaint and provide any relevant order information.
We will review the information provided and respond in a reasonable and appropriate manner.
15. Written Correspondence
Written correspondence may be sent to:
Brookmere
3 CRANLEY MEWS
LONDON
SW7 3BX
United Kingdom
Please include sufficient information for us to identify the matter and contact you where a response is required.
16. Email Communication
Customer service enquiries may be sent to:
Please use a clear subject line and include relevant order information where applicable.
Customers should ensure that the email address they provide is correct so that our response can be received successfully.
17. Telephone Contact
Customers may contact us by telephone at:
+44 7674812478
When contacting us by telephone about an existing order, please have the relevant order information available where possible.
18. Information Required for Customer Support
To help us handle enquiries efficiently, customers should provide accurate and relevant information.
Depending on the nature of the enquiry, this may include:
Order number
Customer name
Email address used for the order
Product concerned
Description of the issue
Relevant delivery information
Any other information reasonably required to investigate the matter
Customers should not provide unnecessary sensitive information.
19. Customer Communication Responsibilities
Customers are responsible for ensuring that the contact information supplied when placing an order or contacting us is accurate.
If your contact details change during an ongoing enquiry, please inform us so that we can continue communicating with you.
Customers should also check their email inbox and filtered or junk folders where appropriate for responses relating to an enquiry.
20. Customer Support Commitment
We aim to handle customer enquiries professionally, fairly and with appropriate attention to the circumstances of each case.
We may require additional information before resolving certain enquiries, particularly where an order, payment, delivery, return, refund or product issue must be verified.
Nothing in this Contact Us information is intended to restrict any statutory rights available to consumers under applicable UK law.