Shipping Policy

This Shipping Policy explains how orders for Women’s T-Shirts, Women’s Trousers, Women’s Tops, and other products available through our website are processed, prepared, dispatched, delivered, and managed. Please read this policy carefully before placing an order.

1. Order Processing

Once an order has been successfully placed and payment has been accepted, the order will enter our processing system.

During order processing, we may verify the information provided with the order, including the delivery details and contact information. Orders will only be prepared for dispatch once the necessary order information has been received and the payment has been successfully processed.

Customers are responsible for ensuring that the information supplied when placing an order is complete and accurate.

2. Order Preparation

Orders are prepared for shipment with reasonable care to ensure that the correct products, quantities, sizes, colours, and other selected product options are included.

Our products may include Women’s T-Shirts, Women’s Trousers, Women’s Tops, and other clothing items offered on our website.

Before dispatch, an order may undergo routine checks relating to order accuracy, product availability, packaging, and delivery information.

3. Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

The delivery address should include all information reasonably required for successful delivery, including the recipient’s name, building or house number, street name, city, postcode, and country where applicable.

We are not responsible for delivery problems resulting from incorrect, incomplete, outdated, or misleading address information provided by the customer.

If a customer notices an error in the delivery address, the customer should contact us as soon as possible at:

Email: support@brookmere.online
Telephone: +44 7674812478

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

4. Dispatch of Orders

An order is considered dispatched when it has been handed to the relevant delivery or logistics service for transportation to the delivery address provided by the customer.

Where dispatch information is available, customers may receive information relating to the shipment.

Dispatch does not mean that delivery will occur immediately. The time required for delivery may depend on the destination, carrier operations, transport conditions, and other circumstances affecting the delivery network.

5. Delivery Timeframes

Delivery times may vary depending on the delivery destination, product availability, order processing requirements, and the delivery service used.

Any delivery timeframe communicated during the ordering process should be treated as an estimate unless expressly stated otherwise.

Estimated delivery periods may be affected by circumstances outside our reasonable control, including transportation disruption, adverse weather, public holidays, carrier delays, customs procedures, unusually high order volumes, or other operational circumstances.

6. Delivery Delays

Although reasonable efforts are made to facilitate timely delivery, delays may occasionally occur.

A delay does not necessarily mean that an order has been lost.

Customers who believe that an order is significantly delayed may contact us so that available shipment information can be reviewed.

Contact details:

Brookmere
3 CRANLEY MEWS
LONDON
SW7 3BX

Email: support@brookmere.online
Telephone: +44 7674812478

7. Delivery Attempts

Depending on the delivery service used, the carrier may attempt delivery to the address supplied with the order.

If delivery cannot be completed, the carrier may make another delivery attempt, provide instructions regarding redelivery, or make the parcel available for collection where applicable.

Customers are responsible for following any reasonable delivery instructions provided by the carrier.

Failure to receive, arrange redelivery of, or collect a parcel may result in the parcel being returned.

8. Unsuccessful Delivery

Delivery may be unsuccessful where, for example:

The address supplied is incorrect or incomplete.
The recipient cannot be located.
Access to the delivery location is unavailable.
The recipient does not respond to delivery attempts.
A parcel is not collected within the applicable collection period.
The carrier is otherwise unable to complete delivery.

Where an order is returned following unsuccessful delivery, customers should contact us to discuss the available options.

9. Orders Returned to Sender

A parcel may be returned to us if delivery cannot be completed.

Reasons may include an incorrect address, an incomplete address, failure to collect the parcel, refusal of delivery, or unsuccessful delivery attempts.

If an order is returned to us, we may contact the customer or ask the customer to contact us before any further action is taken.

Any appropriate next step will depend on the circumstances of the returned shipment.

10. Lost Shipments

If a parcel appears to have been lost during transportation, customers should contact us as soon as reasonably possible.

We may review available shipment information and, where appropriate, communicate with the relevant delivery service.

Customers may be asked to provide information necessary to investigate the shipment, including the order details and delivery address.

Any resolution will depend on the circumstances and the available evidence concerning the shipment.

11. Damaged Parcels

If a parcel arrives visibly damaged, customers should inspect the contents as soon as reasonably possible.

If the products inside the parcel have also been damaged, customers should contact us and provide sufficient information to allow the matter to be reviewed.

Customers may be asked to provide photographs of the external packaging, shipping label, damaged parcel, and affected products where reasonably necessary.

Customers should retain the packaging until the matter has been reviewed where possible.

12. Incorrect or Missing Items

If an order arrives with an incorrect item, incorrect quantity, or an item missing from the parcel, the customer should contact us as soon as reasonably possible.

When contacting us, please provide sufficient order information to allow us to identify and review the issue.

We may request photographs of the parcel, products received, packaging, or shipping label where reasonably required to investigate the discrepancy.

13. Partial Shipments

In some circumstances, products included in the same order may be dispatched separately.

Where an order is divided into more than one shipment, the parcels may arrive at different times.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Customers should review any available shipping information before reporting an incomplete delivery.

14. Risk During Delivery

Responsibility for goods during transportation will be handled in accordance with applicable UK consumer law.

Nothing in this Shipping Policy is intended to reduce or exclude any statutory rights that customers may have under applicable law.

We will take reasonable steps to ensure that orders are appropriately prepared for transportation and delivered using suitable delivery arrangements.

15. Customer Responsibility

Customers are responsible for providing accurate order and delivery information.

Customers should also monitor any delivery communications made available to them and take reasonable steps to receive the parcel.

Where a customer provides incorrect information or fails to follow reasonable delivery or collection instructions, this may affect our ability to resolve a delivery issue.

16. Changes After an Order Is Placed

Customers should carefully review their delivery information before confirming an order.

Requests to change delivery information should be submitted as soon as possible.

We will make reasonable efforts to assist where possible, but changes cannot be guaranteed after an order has been processed, prepared for dispatch, or handed to the carrier.

We are not responsible for an unsuccessful delivery resulting from information that could not be changed after dispatch.

17. Events Outside Our Reasonable Control

We will not be responsible for delays or disruption caused by events outside our reasonable control.

Such events may include severe weather, transport interruptions, carrier operational issues, industrial action, public emergencies, government restrictions, customs delays, technical failures, or other circumstances that could not reasonably have been prevented.

Where such circumstances arise, we will take reasonable steps to manage affected orders where possible.

18. Consumer Rights

This Shipping Policy does not affect any mandatory rights available to consumers under the laws of the United Kingdom.

Where applicable consumer law provides customers with rights or remedies that cannot legally be excluded, restricted, or limited, those rights will continue to apply regardless of anything stated in this policy.

19. Shipping Enquiries

For questions regarding order dispatch, delivery, delayed parcels, damaged shipments, missing items, or other shipping-related matters, customers may contact us using the following details:

Email: support@brookmere.online
Telephone: +44 7674812478

When contacting us regarding an existing order, please provide sufficient information for us to identify the relevant order and investigate the enquiry.